Privacy Policy

Privacy Policy for Harlow Town Taxis

Last Updated: March 16, 2025

1. Introduction

Welcome to Harlow Town Taxis. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number, and home/work addresses
• Payment information (credit card details, payment history)
• Pick-up and drop-off locations
• Travel preferences and history
• Device information and IP address when using our website

2.2 How We Collect Information

We collect information when you:

• Create an account on our website
• Book a taxi service
• Contact our customer service
• Subscribe to our newsletter
• Use our website or mobile application
• Provide feedback or participate in surveys

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your taxi bookings
• Manage your account and provide customer support
• Send confirmations, updates, and alerts about your bookings
• Process payments and prevent fraudulent transactions
• Improve our services and website functionality
• Send promotional offers and newsletters (if you have opted in)
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Our drivers (only the information necessary to provide the service)
• Payment processors to handle transactions
• IT service providers who support our website and systems
• Legal authorities when required by law
• Third-party analytics providers to improve our service

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to our use of your information
• Restrict certain processing of your information
• Request transfer of your information
• Withdraw consent at any time (where processing is based on consent)

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date.

11. Contact Us

If you have questions or concerns about this privacy policy or our practices, please contact us at:

Harlow Town Taxis
Mill Lane Harlow Essex CM17 0LN
Email: info@harlowtowntaxis.com
Phone: 01279 510180

12. Governing Law

This privacy policy is governed by the laws of the United Kingdom.